Privacy policy

INVOLT ACKNOWLEDGES THE IMPORTANCE OF PROTECTING YOUR PERSONAL INFORMATION.

Our Privacy Policy is designed to give you a clear understanding of how we collect, use, and share your data, whether you’re browsing our site or placing an order.

In the course of providing our services, we may collect certain information to enhance your experience, fulfill orders, and ensure a seamless interaction. This includes details about your device, browsing activity, and purchase information, which are handled securely and transparently. Here's how we manage and protect your data:

DEVICE INFORMATION

To enhance your experience and ensure our website functions optimally, we gather technical details such as:

  • Your browser type and version.
  • Your IP address and time zone.
  • Information on cookies and how you interact with our website (e.g., pages visited, search queries).

This data is collected automatically through cookies, log files, web beacons, and similar technologies. It helps us improve website performance and analyze visitor trends. We use Fathom Analytics, a privacy-focused tool, to process this data without tracking individuals.

ORDER INFORMATION

When you place an order with us, we collect details necessary for transaction processing and delivery, including:

  • Your name and contact details.
  • Billing and shipping addresses.
  • Payment details (such as credit card information).

This information enables us to fulfill your order, send invoices and confirmations, verify transactions for fraud prevention, and communicate with you regarding your purchase. We also use it, with your consent, to provide updates on products and services. Some of this data may be shared with our payment processors and e-commerce platform Shopify to complete your transaction securely.

CUSTOMER SUPPORT INFORMATION

If you reach out to us for assistance, we collect relevant details to address your concerns effectively. This may include your name, contact information, and any additional context you provide about your request.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining records of your orders. If you wish to request the deletion of your information, please refer to the “Your Rights” section for more details.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

WEBSITE, ANALYTICS, AND COOKIES

Our website uses cookies to ensure optimal performance, enhance user experience, and support essential e-commerce functions. These cookies may be used for purposes such as tracking shopping cart activity, remembering your preferences, and providing relevant content.

We use Shopify to power our online store. Shopify may also use cookies to process transactions and ensure the proper functioning of our e-commerce platform.

Additionally, we analyze website traffic using Fathom Analytics (https://usefathom.com/data), a privacy-focused tool that tracks visits without storing personal information or identifying individual visitors.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

  • Our employees.
  • All agents whose functions require it.
  • Third-party service providers for the following purposes:
    • Order Fulfillment: We use trusted partners to process payments and deliver products.
    • Legal Obligations: To comply with laws or respond to lawful requests such as subpoenas or investigations.
    • Service Providers: For other business purposes, such as cloud storage, data backups, or marketing.

For example: We use Shopify to power our store. You can learn more about their privacy practices at https://www.shopify.com/legal/privacy.

We may also share your personal information with professionals bound by professional secrecy, such as lawyers or accountants.

INTERNATIONAL DATA TRANSFERS

If your personal information is transferred to or processed in a different country, we take measures to ensure it receives an adequate level of protection, such as standard contractual clauses or other legal mechanisms.

YOUR RIGHTS

  • The right to the protection of the privacy of your personal information.
  • The right to access and rectify your personal information.
  • The right to withdraw your consent to the communication or use of your personal information.
  • The right to lodge a complaint with a data protection authority if you believe we have not handled your data in accordance with this Privacy Policy.

OPT-OUT AND DO NOT TRACK (DNT)

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link or contacting us directly. We also respect browser Do Not Track (DNT) signals.

MINORS

Our Site is intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request its deletion. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.

CONSENT FOR MARKETING

We will only send marketing communications if you have explicitly consented. You may withdraw your consent at any time.

COMPLAINTS AND DISPUTE RESOLUTION

If you believe we have not handled your personal information in accordance with this Privacy Policy, you have the right to lodge a complaint with a data protection authority or contact us for assistance.

CONTACT US

If you would like to know more about the protection of your personal information or would like to exercise your rights, please contact Genevieve Neveu (Personal Information Protection Officer) by email at

Our Policy may be updated from time to time to reflect legislative or operational changes within our company. Continuing to use our website or services constitutes your acceptance of this Policy and any updates.

Last updated: April 1, 2025